Facilities
      Back to home
      1. Knowledge Base
      2. Facilities

      End of Day Process

      To successfully close out your day in Spa Space, we recommend the following process.

      **For End of Month this same process can be used with adjusted dates**

      Spa Space currently have three (3) reports available for you to close our your day:

      1. Facility Financial Manager Report is designed for the you to gain insight into the performance of the spa, project upcoming revenue, and utilize it as an End of Day or End of Month report. 

      2. Facility Financial Accounting Report is designed for the Accounting department of the Facility to gain insight into the performance of the spa and to reconcile their books

      3. Facility Payments Report is designed to reconcile non-cash payments including, if a hotel property, Hotel Rooms charges. 

      To close out your day, we recommend the following process: 

      1. Review your day's appointments to ensure all appointments have been Completed or Canceled appropriately. Statuses of Completed, Canceled, No Show,  and Refunded indicate a final status. Statuses of Upcoming, Confirmed, Partial Complete, or Checking Out indicate an issue that a service has not been started, completed or canceled entirely. 
      You can audit this several ways: 
        1. Visual check on your appointment book
        2. Run the Facility Financial Manager Report, date range for the day, verify Statuses 

      Tip: If any statuses are Checking Out or Partial Complete and you are unable to complete the service, reach out to Support@spaspace.com, as this is most likely due to a failed guest credit card. 

       

      2. Run the Facility Financial Manager Report, date range for the day 

      Note: You can slice the report in Spa Space a multitude of ways, depending on your desired reporting outcome. The summary header and all totals will update depending on how you have filtered your report. 

      • The unfiltered report will show you all revenue received on that date, whether from Completed or Canceled/No Shows with charges, or Partially Refunded. 
      • Filter Status column for Completed (and Refunded appointments if any) to update the report to see how your completed service metrics, including your add-on # and %, hotel guest %, and number of services
      • Filter "By Service Category" to exclude the manual payouts category. This will prevent manual payouts from being included in facility revenue. Select all other categories.
      • Export to Excel or PDF once desired filtering is complete 

      Warning: Refunds are currently zero'ed out in Spa Space, in order to have a net zero on payouts when non-cash payments like Room Charges or Facility Gift Cards occur. Refund and $0 (if a full refund) will show on the original service Ticket. 

      3. Run the Facility Financial Manager Report, date range MTD 

      • Due to how Refunds are handled in the system, running a MTD report will give you an accurate report on MTD revenue. If any Refunds happen during the month, they will get zeroed out and effect your overall revenue. 

      4. For Hotel Properties - Run the Facility Payments Report for the day and provide to your night auditor or Hotel front desk 

      • Include: 'Completed' status of appointments
      • Include: 'Room Charge' payment types 
      • Export as PDF or Excel