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      How do I Check-In and No-Show appointments?

      To Check-In or No-Show your guest, select the option from your Appointment Detail View. When a guest marked as a No-Show they will automatically be charged the service cost for their appointment.

      For Desktop:




      1. From your dashboard, on the right hand side of the screen, you will see the daily overview of your scheduled appointments. 
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      2. Click on the appointment to open the Detail View, or chose View Details from the Dashboard.

      3. Choose Check In or Notify No-Show .  The guest will automatically be charged 100% of the service cost for a no-show. The service charges will not be applied.
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      4. When the appointment has been checked in, the line on the left side of the appointment will change colors to indicate that the guest has been checked in
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        When the guest is marked as a No-Show their appointment bar will turn black.
      5. If the appointment disappears once you click no-show, this signals that the guest's card has failed.  Please contact your facility manager so they can reach out to the guest for a new card. 

      For iPad/Phone:

      1. After logging in as a Provider, you will be directed to your Dashboard. Similar to on the desktop, your dashboard gives an overview of your Schedule, current In-Session Appointments, your Upcoming Appointments, as well as your Past Appointments. The view on your iPad and Phone should be relatively the same.


      2. To view your appointments for the day, you will need to click on Schedule next to Dashboard.


      3. From there, you will be presented with your schedule for the day, this will show all current appointments that are booked for you. Click on their appointment to open the Detail view.


      4. Another way to do this is to click View Details from the Dashboard to open the detail view, and then click Check In or Notify No-Show in the top right corner. The guest will automatically be charged 100% of the service cost for a no-show. The service charges will not be applied.  

      5. When the appointment has been checked in, the line on the left side of the appointment will change colors to indicate that the guest has been checked in

        If the guest is marked as a No-Show their appointment bar will turn black.
      6. If the appointment disappears once you click no-show, this signals that the guest's card has failed.  Please contact your facility manager so they can reach out to the guest for a new card.